Refund policy
30-Day Returns
We want you to feel confident shopping with Luxury Décor House. You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must be in the same condition in which it was received: unused, uninstalled, and in its original packaging, including all accessories, manuals, tags, and components. You will also need your order number or proof of purchase.
To request a return, contact us at contact.luxedecor@proton.me and include:
- Your full name and order number
- The item you wish to return
- The reason for the return
- Photos or videos if the item is damaged, defective, or incorrect
Please do not return an item without authorization. Returns sent without prior approval may not be accepted.
Return Address
After your return is approved, we will provide the correct return address and instructions. Because we work with different fulfillment centers, the return address may vary by product and destination.
Do not return your order to the address shown on the original shipping label. Unauthorized returns or returns sent to an incorrect address may not qualify for a refund.
Return Shipping Costs
If you are returning an item because you changed your mind, ordered the wrong variation, or no longer want it, you are responsible for the return shipping cost.
If the item arrived damaged, defective, or materially different from what you ordered, Luxury Décor House will cover the reasonable return shipping cost or provide another appropriate solution.
Original shipping fees are non-refundable unless the item was damaged, defective, incorrect, or applicable law requires otherwise.
We do not charge a restocking fee.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives. If your item is damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible at contact.luxedecor@proton.me.
For faster assistance, please send clear photos or videos showing:
- The full item
- The damaged or defective area
- The packaging and shipping label
- Any missing or incorrect components
Please keep the product and its packaging until we complete our review. Depending on the situation, we may offer a replacement, replacement parts, repair, partial refund, full refund, or an authorized return.
Reporting shipping damage within 48 hours helps us investigate the issue with the carrier, but this recommendation does not limit any rights you may have under applicable law.
Non-Returnable Items
Unless required by applicable law, we cannot accept returns for:
- Custom-made or personalized products
- Items that have been installed, assembled, modified, or damaged after delivery
- Items missing parts, accessories, manuals, or original packaging
- Gift cards
- Clearance or final-sale products that were clearly identified as non-returnable before purchase
Items purchased during a regular promotion or discount remain eligible for return under this policy unless they were clearly marked as final sale and local law permits that restriction.
If you are unsure whether your item is eligible, contact us before returning it.
Exchanges
We do not process direct exchanges. The fastest way to receive a different product or variation is to return the original item and place a new order after the return has been approved.
If you received the wrong product or variation due to our error, contact us so we can resolve it at no additional cost to you.
Order Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible. We cannot guarantee changes or cancellations after an order has entered processing or been shipped.
If the order has already shipped, you may request a return after delivery under this policy.
Refunds
We will notify you after receiving and inspecting your return. If approved, the refund will be issued to your original payment method within 10 business days.
Your bank, card issuer, or payment provider may require additional time to post the refund to your account.
If more than 15 business days have passed since your refund was approved, contact us at contact.luxedecor@proton.me.
We reserve the right to reduce or refuse a refund if a returned product shows use, installation, damage, missing components, or handling beyond what is reasonably necessary to inspect it, to the extent permitted by applicable law.
European Union Right of Withdrawal
If your order is delivered to a country in the European Union, you generally have the right to withdraw from your online purchase within 14 days after receiving the goods, without providing a reason, subject to legal exceptions.
You must inform us of your decision within the 14-day period. After notifying us, you generally have an additional 14 days to return the goods.
Unless we offer to cover the cost or the item is defective, incorrect, or not as described, you are responsible for the direct cost of returning the item. For oversized products, return shipping can be significant; contact us before purchasing if you would like an estimated return cost for a particular item.
For an eligible withdrawal, we will refund the required payments in accordance with applicable law. We may withhold the refund until we receive the returned goods or proof that they were sent back.
Custom-made and clearly personalized items may be excluded from the right of withdrawal. Nothing in this policy limits your mandatory rights concerning defective or non-conforming goods.
Statutory Rights
This policy does not limit any mandatory consumer rights available under the laws of your country or region. Where this policy conflicts with applicable consumer law, the applicable law will prevail.
Contact Us
For return or refund questions, contact:
Luxury Décor House
Email: contact.luxedecor@proton.me