Shipping Policy

At Luxury Décor House, we work with trusted fulfillment partners to deliver carefully selected home décor and lighting products to customers worldwide.

Please review this Shipping Policy before placing your order.

Order Processing

Orders are typically processed within 1–4 business days after payment confirmation.

Processing includes payment verification, product inspection, packaging, and preparation for shipment. Orders placed on weekends or public holidays will begin processing on the next business day.

During periods of high demand, seasonal promotions, or holidays, processing may take slightly longer.

You will receive a confirmation email after placing your order and another email containing tracking information once your order has shipped.

Estimated Delivery Times

Estimated delivery times begin after the order has been processed and shipped.

Typical estimated delivery times are:

• United States: 7–15 business days
• Canada: 8–18 business days
• United Kingdom: 7–15 business days
• European Union: 7–18 business days
• Australia and New Zealand: 8–20 business days
• Other international destinations: 10–25 business days

Oversized, fragile, made-to-order, or specially sourced products may require 15–35 business days for delivery. If a product has a different estimated delivery time, it will be shown on the product page or communicated after purchase.

These delivery times are estimates and are not guaranteed. Customs inspections, local carriers, weather, holidays, remote destinations, and other circumstances outside our control may cause delays.

Shipping Costs

Shipping costs, when applicable, are calculated and displayed at checkout before payment.

If free shipping is offered, it applies only to eligible destinations and products. Certain oversized or remote-area deliveries may require an additional shipping charge. If an unexpected additional charge is required, we will contact you before shipping your order.

International Shipping

We ship to many international destinations. Availability depends on the product, destination, and carrier coverage.

International orders may be subject to:

• Import taxes
• Customs duties
• VAT
• Brokerage charges
• Local handling fees

Unless expressly stated at checkout, these charges are not included in the product price or shipping fee and are the customer’s responsibility.

Luxury Décor House does not control customs charges or customs-processing times. Contact your local customs authority if you need information about possible fees before ordering.

Order Tracking

Once your order ships, you will receive a tracking number by email.

Tracking information may take 2–5 business days to update after the shipping confirmation is issued. This is normal while the package is transferred to the carrier’s network.

For international orders, the package may be handled by more than one carrier. Tracking events may pause temporarily while the parcel is in transit between countries or awaiting customs clearance.

Multiple Packages

Products may be shipped from different fulfillment centers. If your order contains multiple items, they may arrive in separate packages and on different dates.

You may receive more than one tracking number. You will not be charged additional shipping fees solely because an order is divided into multiple packages.

Address Accuracy

Customers are responsible for providing a complete and accurate delivery address, including:

• Full recipient name
• Street name and number
• Apartment, suite, or unit number
• City, state, or province
• Postal code
• Country
• Valid telephone number

Contact us immediately if you notice an error in your address. We cannot guarantee that an address can be changed after the order enters processing.

Luxury Décor House is not responsible for delays, failed deliveries, or additional costs caused by an incorrect or incomplete address provided by the customer.

If a package is returned because of an incorrect address, failed delivery attempt, or refusal, reshipping costs may apply where permitted by law.

Delivery Attempts and Unclaimed Packages

The carrier may attempt delivery more than once or hold the package at a local collection point.

Customers are responsible for monitoring tracking information and collecting packages within the carrier’s required timeframe.

Packages returned because they were unclaimed, refused, or not collected may be refunded after they are received and inspected. Original shipping charges and return costs may be deducted where permitted by applicable law.

Customs Delays and Refused Packages

Customs authorities may hold a package for inspection or request additional information or payment from the recipient.

If a customer refuses a package because of customs charges, a refund is not guaranteed until the product is returned and inspected. Return shipping, customs charges, and carrier fees may be deducted from the refund where permitted by law.

Packages Marked as Delivered

If your tracking information shows that the order was delivered but you cannot find it:

1. Check with other household members.
2. Look around the delivery location.
3. Ask neighbors or building staff.
4. Contact the local carrier.
5. Wait up to 48 hours, as some carriers mark packages as delivered before the final handoff.

If the package is still missing, contact us at contact.luxedecor@proton.me with your order number and tracking information.

We will assist with the carrier investigation. A replacement or refund will depend on the investigation results and applicable consumer law.

Lost Packages

A package may be considered lost if there has been no tracking movement for an extended period or if the carrier confirms that it cannot be delivered.

Contact us if your order has passed the estimated delivery period and tracking has not updated.

If the carrier confirms that the package was lost in transit, we will offer an appropriate solution, which may include a replacement or refund.

Damaged or Incorrect Orders

Inspect your order as soon as it arrives.

If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible at contact.luxedecor@proton.me.

Include:

• Your order number
• Photos of the entire product
• Photos or videos showing the issue
• Photos of the packaging
• A clear photo of the shipping label

Please keep the product and all packaging until we complete our review. Reporting shipping damage within 48 hours helps us investigate the issue with the carrier, but it does not limit any mandatory rights you may have under applicable law.

Delays Outside Our Control

Luxury Décor House is not responsible for delays caused by events outside our reasonable control, including:

• Customs inspections
• Severe weather
• Natural disasters
• Carrier disruptions
• Strikes
• Public holidays
• Transportation interruptions
• Government restrictions
• Incorrect delivery information
• Unexpected supply-chain disruptions

We will provide reasonable assistance and available tracking information if a delay occurs.

Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel an order.

We cannot guarantee modifications or cancellations after an order has entered processing or been shipped.

If an order has already shipped, you may request a return after delivery in accordance with our Return and Refund Policy.

Contact Us

For shipping questions, contact:

Luxury Décor House
Email: contact.luxedecor@proton.me

Please include your full name and order number so we can assist you more quickly.

Last updated: September 15, 2026